Hello there!
I need help regarding concerns with ServiceNow capabilities using CSM. As I am also doing my own research due to zero experience in CSM, please help me to verify if these four requests can be achieved using ServiceNow CSM:
1. Customer's call, app history, and prior contacts are already in one case.
2. Billing and technical tasks run as linked sub-tasks on the same case.
3. Customer sees live status in the app instead of calling in for updates.
4. Case closes with a full audit trail, ready for compliance or regulatory review.
All responses will be much appreciated!
Thank you very much!
