Hi!
We are experiencing an issue with the "Customer History" tab in the Case record.
Some users can see the records, while others cannot.
For users who cannot see the records, the total count is still displayed in the filter field, as shown in the attached image.
I performed a test by assigning the "actsub_admin" role to one of these users (who currently holds the "actsub_user" role) and the records became visible. However, I know this is not the correct solution. I need to determine why the records are not appearing...
@glideFather I am not sure what query is being executed in this component. It does not display all records by defaul. There is a date limit. Even for a user who is able to view the history, it is only possible to do after selecting a specific time period. Below are two screenshots from a user who has access: the first shows the view immediately upon opening the record and the second shows the view after applying the filter:
