Customer Service Management and Employee service center query

Alpha_K
Tera Contributor

2 hours ago

Hi Team,

 

I have a requirement in ServiceNow where the customer is asking to bring the case number

Alpha_K_0-1758023058331.png

Example : EBL0000068 have 2 Case in the related list.

Alpha_K_2-1758023196787.png

can someone please suggests is there any way that we can bring the related list case number in separate field .

 

For some EBL0000069  are 7 to 8 cases as well.

 

can some one please suggest what can be done here in order to fulfill the requirement is there any way that we can get

 

Thanks & Regards,

Alpha

 

 

 

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M Iftikhar
Mega Sage

2 hours ago

@Alpha_K , adding a separate field on the portal to display comma-separated cases isn’t a good approach. Since this is the OOTB portal, such heavy customization could lead to issues in future upgrades. Instead, there’s likely already a filter available on the portal to show cases requested by your business location. If not, it would be better to create a separate list view with the required filter rather than modifying this existing one.

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution and helpful so others can benefit as well.

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