Difference between CSM and CSP Portal in ServiceNow
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03-20-2023 05:33 AM
Hello All ,
What is the difference between CSM and CSP Portal in ServiceNow?
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03-20-2023 11:00 PM
Please see Portal - CSM vs CSP - ServiceNow Community. Basically, one support a B2B model whereas the other supports a B2C model.
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03-20-2023 11:11 PM
Hi @Bhumika K N ,
Customer Service Management (CSM) application includes the following two portals -
1. Customer Support Portal (csm) - This Portal is designed for B2B customers (Accounts and Contacts). Please take a look at the product documentation to know more about the Customer Support Portal.
2. Customer Service Portal (csp) - This Portal is designed for B2C customers (Consumers). Please take a look at the product documentation to know more about this Customer Service Portal.
Technically based, they are the same. Both base on similar collections of pages and widgets. The purpose may be a bit different.
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03-21-2023 05:34 AM
Hi @Bhumika K N ,
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07-07-2023 11:55 PM
@Community Alums
its Customer Service Portal (CSM) and Consumer Service Portal (CSP)
Please use the right nomenclature
Ref: Configure the Customer and Consumer Service Portals (servicenow.com)
