Email Client: How to send email on behalf of more than 1 email box
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06-19-2025 08:59 AM
We have 3 different functions working in our ServiceNow Instance (Service delivery, Finance, Support). Each function has its own shared email box, and we need for each group to be able to send/receive email on behalf of their specific email address. Can anyone give advice on how this can be accomplished?
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06-19-2025 01:32 PM
Hi @Mundo23 ,
This can be achieved by the public key and DKIM. Please see this article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0695182
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/