Email Client: How to send email on behalf of more than 1 email box

Mundo23
Giga Contributor

‎06-19-2025 08:59 AM

We have 3 different functions working in our ServiceNow Instance (Service delivery, Finance, Support).  Each function has its own shared email box, and we need for each group to be able to send/receive email on behalf of their specific email address.  Can anyone give advice on how this can be accomplished? 

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AndersBGS
Tera Patron
Tera Patron

‎06-19-2025 01:32 PM

Hi @Mundo23 ,

 

This can be achieved by the public key and DKIM. Please see this article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0695182

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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