Empty fields on case list view

[ammar_k]

Hello,

I have a read-only group for cases, and this group has several roles, including sn_customerservice.sn_customer_menu_viewer and sn_customerservice.case_viewer (which is defined in an ACL: sn_customerservice.*).

However, some fields appear empty in the list view (the column itself is displayed), and they are hidden in the form view.

Additional information:

• No specific ACLs are defined for any of these fields.
• In the form view, the view name appears with a (*) next to it (forced by view rules).

What could be causing this issue?

Thanks.

[Medi C]

@ammar_k,

it looks like the ACLs are not set properly.

if you have ACL on fields, you should have a general one table.* to take care of the rest of the fields.

so in total there should:

table.none

table.*

then:

table.FIELD