Genesys Cloud Integration with servicenow

puja kumari
Tera Contributor

yesterday

Hi All

How do we know if a case has been reassigned from Genesys?

Thanks

Puja

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sergiu_panaite
ServiceNow Employee
ServiceNow Employee

yesterday

With the amount of details you provided, we can't really help. Can you provide a summary of what exactly you are looking for?

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puja kumari
Tera Contributor

yesterday - last edited yesterday

Hi @sergiu_panaite ,

do we have any documents on integration between genesys cloud and servicenow. 

additionally, I need to know that how the case is getting reassigned from Genesys to any user on ServiceNow. Upon reassign I have to create the custom work note. How we can define is it got reassigned from Genesys or not, is there any field on ServiceNow that defines this?

 

Thanks

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