Genesys Cloud Integration with servicenow

[puja kumari]

Hi All

How do we know if a case has been reassigned from Genesys?

Thanks

Puja

[sergiu_panaite]

With the amount of details you provided, we can't really help. Can you provide a summary of what exactly you are looking for?

[puja kumari]

Hi @sergiu_panaite ,

do we have any documents on integration between genesys cloud and servicenow. 

additionally, I need to know that how the case is getting reassigned from Genesys to any user on ServiceNow. Upon reassign I have to create the custom work note. How we can define is it got reassigned from Genesys or not, is there any field on ServiceNow that defines this?

Thanks