Genesys Cloud Integration with servicenow
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20 hours ago
Hi All
How do we know if a case has been reassigned from Genesys?
Thanks
Puja
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16 hours ago
With the amount of details you provided, we can't really help. Can you provide a summary of what exactly you are looking for?
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16 hours ago - last edited 15 hours ago
Hi @sergiu_panaite ,
do we have any documents on integration between genesys cloud and servicenow.
additionally, I need to know that how the case is getting reassigned from Genesys to any user on ServiceNow. Upon reassign I have to create the custom work note. How we can define is it got reassigned from Genesys or not, is there any field on ServiceNow that defines this?
Thanks