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Granting Comment Access on Open Cases Without Role Assignment

kothasahit
Tera Contributor

How can we allow a user to comment on open cases without assigning any role?
Is it possible to achieve this using an Access Control Rule (ACL)? If yes, could you explain how?

2 REPLIES 2

Tanja Holm
Tera Expert

Hi! Do you mean from backend or from the portal? Depending on the use case I think you need to be careful so you don't interfere with any license requirements here. 

From the portal