How can I remove the "Related Content" pop out option on the "create case" form on CSM Portal?

[Rotimi Oladime1]

Please can anyone help me on how to removed/hide the "Related Content" pop out option for the short description field on the "create case" form on CSM Portal?

[Marcos Kassak · Accepted solution]

Hi @Rotimi Oladime1,

You can follow the steps below:

1. Type in your filter navigator: Contextual Search

2. Click on Record Producer Configuration

3. Find the record named Create Case or whatever producer you may want to disable this contextual search in the portal.

4. Open it and make it inactive.

You can also navigate into Properties and deactivate it fully, or by producers on the method that I just showed you above.

If my response helps to solve your issue. Kindly mark it as helpful & correct. It will be helpful for future readers! 👍

Thanks,
Marcos Kassak
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