Dear Community Colleagues, for some reason a new version is published and the old one is still in draft version. (see image attached)The newest version has no checkout or edit button available and my suspicious is because of the existence of an old d...
I am new to ServiceNow admin and need assistance with adding the Description to the Standard Ticket Header Template /widget for creating cases.We currently have it set for the Short_Description to display in the notification email when a new case is ...
Hi all, For a published article with translations that was created manually by an author (not by machine translation), is it possible OOB to check out that aricle and change the parent field? We have authors saying they used to be able to edit this f...
We got the ux framework user criteria plugin enabled on our instance, I have created a workspace with variants and i would like to direct the variant using groups rather than roles however I could not see where the audiences can target Group, User, ...
May I know how I could enter multiple groups name in one field at a time for "Assignment group"? Like this example. He put many groups name in this column at a time.
Hi AllI want to raise an event in the flow and send an emailI'm not familiar with triggering events.I want to start an event in the 【sysevent table】 with 【create record】 action, but I can't see the event table.Please let me know if there is another ...
I created filter under Task table to show all the assigned & unassigned INCs and Tasks to service desk.the conditions are:Assignment group is A or B or CAssigned to is agent 1 or agent 2 or agent 3 or is emptyActive is trueState is not resolved.Backg...
Hello,Looking for some guidance on SLA Response Reporting. I have a Report for Average total Duration is open that is trended by the month the INC was opened. Im having issues with adjusting this report to trend Average SLA Response times by month. I...
What are features of Customer Service Management? A. Skills-based routing B. Demand Management C. Real-time SLAs D. Service Contracts E. Timed Audits F. Service Entitlements G. Service Prospecting Can anyone provide me the answer for this... Thanks i...
Hi, On the sys_user_group form we have added a custom field called 'Display Name'This is due to the fact that the name is to complex and we would prefer a more understandable display name.There is a requirement to populate the custom field 'Display N...
I want to import a whole Table from Source instance to Target Instance. What updates should I need to capture in an update set so the form design, layout, acl/roles customization and everything will look same on the Target InstanceIn Source Instance ...
Users added to a Watchlist are unable to view the case, they receive a message when they click on the LINK, it takes them to a screen that says, you don’t have access. ** I am new to ServiceNow admin, and need step-by-step assistance. Thank you,
Hello Everyone I have created a inbound action for accept or reject a proposed solution via email.In that, I need a condition that "sender email matches internal_user.email". where internal_user is the end user(Sender) who is replying for the email. ...
Hi All, I have created a UI action button in Case form to create an incident, however in the created incident the case is not related. Script used to create incident as below.I would appreciate any help. var inc = new GlideRecord('incident');inc.newR...
In ITSM, when Watch List members click the “Take me to Incident” link, they are directed to a read-only platform view, not the portal: In CSM, when Watch List members click the link to the Case, they are directed to the Portal with an error m...
