Does ServiceNow cloud support Content Delivery Network
Hi, I could like to find out if ServiceNow cloud support CDN? Is there any link to show how can I configure ServiceNow for CDN? Thanks
Forum Posts
Knowledge Base file formats
We are trying to set up articles using existing documents and importing them however we cannot import many formats including PowerPoint, Visio, Excel and even PDFs. Is there a way to add these, such as the SYSTEM UI > Embedded Objects, and if so what...
CSM Workspace Header Image Change
Hello Experts,I have a requirement to update our header logo for the CSM workspace.Before our Tokyo update it was working fine but after the update I am unable to update the logo.I have followed the exact same steps: (This solution worked fine before...
Add Scoped Application Table to Workspace
Hi,I have a scoped application and table in it.I want this table to be visible in workspace.I've previously worked with CSM Configurable Workspace.So,is there a way to add my scoped table to the list in CSM Configurable Workspace or maybe in ITSM Age...
Resolved! How to remove "consumer info"& "consumer activity" tabs from interaction form (CSM workspace)
Hi, I notice that in the CSM Configurable workspace, on the interaction form, there are 2 tabs "Consumer information" and "Consumer Activity". They seems to appear when the consumer field is populated on the interaction record.I like to remove these ...
Resolved! User Criteria
My requirement is to restrict visibility of catalog based on the group. We want dynamic script so that only *SDM groups can see that items. any lead will be helpful
UX Framework User Criteria - Is this plugin for free or Cost Involved?
I am trying to create audiences for the lists on UI Builder page.Unfortunately, I can only create an audience based on Roles. But I want to have audiences based on Groups.I tried using User Criteria Inclusions under audience as well, but no luck.Base...
Resolved! Service Portal: Hide a button based on logged in users roles?
I have a button in the portal that needs to be hidden if the logged in user does not have a specific role. Here is my button HTML: <button type="button" class="btn btn-dash {{c.data.view.account == true ? 'selected' : 'unselected'}}" ...
CSM Workspace - Case type selection window is blank
I am trying to set up case type selection window, but it is blank, I have done and created Multiple records under Customer Service > Manage Case Type what else am i missing
Creating Incident from case
I have a requirement to show Case priority as a Read only field on the Incident record only when the incident is created from a Case, how can i achieve this.I do not need to map the case priority to Incident priority, need a seperate Case priority as...
Resolved! A KB article has an older draft version & newest published version so checkout/edit is not available
Dear Community Colleagues, for some reason a new version is published and the old one is still in draft version. (see image attached)The newest version has no checkout or edit button available and my suspicious is because of the existence of an old d...
CSM - How do I add the Description to the Standard Ticket Header Template/Widget?
I am new to ServiceNow admin and need assistance with adding the Description to the Standard Ticket Header Template /widget for creating cases.We currently have it set for the Short_Description to display in the notification email when a new case is ...
Knowledge article parent field editable?
Hi all, For a published article with translations that was created manually by an author (not by machine translation), is it possible OOB to check out that aricle and change the parent field? We have authors saying they used to be able to edit this f...
We got the ux framework user criteria plugin enabled on our instance, however I could not see where the audiences can target Group, User, Department, or Location as stated in the doc. Could you direct me
We got the ux framework user criteria plugin enabled on our instance, I have created a workspace with variants and i would like to direct the variant using groups rather than roles however I could not see where the audiences can target Group, User, ...
Enter multiple value in one field for servicenow filter
May I know how I could enter multiple groups name in one field at a time for "Assignment group"? Like this example. He put many groups name in this column at a time.
