Resolved! Label Change
So i have a Due date ( field on a Table) , i just want to change the Label on the form not in the table. I know thats not possible but is there a chance?
Forum Posts
Activating Select Modules on SNAF Instance
Hi Community, I take it that I can activate any module of the following applications into my SNAF learning/practice environment? Employee Service Management (HRSD)Customer Service Management if so, during the installation I should check the "Load Dem...
Create an UI action that will trigger the creation of a PDF Report, How?
Hello all. I have a requirement to create an UI action that will trigger the creation of a PDF Report for that particular issue after it gets resolved. Fields that will be included in that PDF report should be set in system property. Font, font color...
Resolved! Read access to Inactive Customer Contacts
We have a requirement to allow an account's primary contact to be able to Inactivate/Activivate other contacts in the account. We added an ACL on customer_contact.active that allows the primary contact to change the Active field. This works, and the...
Resolved! Case state should update to work in progess APi.
HiHas can any one can guide me on Case State to update to in progress from integration.which API call in servicenow we will use to update Case state to move to working in progress from third party Integration. Please can anyone suggest the API call ...
How to Clear Assigned to if that user's shift has come to an end
So, the requirement is to clear the Assigned to field from an incident form, if that user's shift has come to an end.
Two Priorities are showing in the Agent workspace
Hello Peers,I have a question regarding the case's priority in the Agent workspace. In Agent workspace, it shows two different priorities for a case. Can anyone advise me? What might be the reason? Thanks!
Work Order in Virtual Agent
Can users submit a work order via the virtual agent in SNOW? FSM can only be used in CSM/FSM work space. I am curious to know if the work order can be implemented in to the Virtual Agent.
CSM workspace knowledge categorized view change as per backed.
CSM workspace knowledge categorized view change as per backed. For example if i change anything in the platform it should be automatically change as per changes in backend.Currently it seems like static , i have categories my knowledge block however ...
portal widget fields read asset page
Hello, I'm interested in making the serial number field read-only for all users on the portal's asset page. However, I'm currently facing challenges in finding a suitable solution. Could you kindly offer some guidance or support on this matter? Your ...
Agent Workspace Case Priority
Hello,I have a concern regarding the Agent Workspace. Why am I seeing two priorities for a case in the Agent Workspace?Does anyone have any clue? Please do respond. Thanks in Advance!
Action Status Updated on behalf of requested for in comments
Hello, We are facing an issue that whenever needs attention action status is updated. Comments are updated on behalf requested for and not system. In core UI we can correctly see that action status are updated by system but in agent workspace it is s...
Resolved! Case reply to email
When case is created email is send to contact user. when that contact user reply to that mail ,I want to send mail to assigned to user, that contact replies to mail. how can we achive this on case table.
Modifying text and restricting file uploads in Now Virtual Agent integration with Slack
Hi everyone,I'm using the Now Virtual Agent integration with Slack. I want to know how to modify the text "You selected: {option}"! Also, I only want to allow users to upload one file.Thank you,!
Service bridge - data sync is not happening in customer instance
We have the Service bridge setup between two instances and the connection is successful. We have the provider table as 'Case' and customer table as 'Incident'. Based on the trigger condition, the remote task gets created successfully too. Issue: The ...
