attachment Query
When customer reply through email that time customer attached one attachment to mail that attachment is not added to the record. Let me how achieve
Forum Posts
Missing "Type your message here" for Non-ITIl users in Service portal
I have created a simple list widget for the watch list. If a user is added to a watchlist they'll be able to view the incident from the service portal. The only issue is non-itil users cannot add to the conversation or leave a message. Has anyone run...
Resolved! Inbound Email Attachment
How to Attach a file in Incident with Inbound Email Action. Requirement below. Requirements: If the an incident comes in with Contact Type = Email AND does not meet the criteria for any assignment lookup rules, the incident shall be assigned to US-IT...
incident Update a message client notification
Hello! How do I do the following notification: updating a new message from the client that is sent to assigned to when a comment from the client was added to the incident list Now I have a condition that is extremely important and it is: all notifica...
Manual (ui action) to assign next (secondary) on-call agent
Hello all,We have a requirement in my office to create a UI action which will assign the secondary on-call agent after the workflow 'On-Call: Assign' has been triggered and the primary on-call agent does not pick up his phone when we call him manuall...
ServiceNow Integration with Oracle
Hi, Can anybody suggest what is the best way of ServiceNow and Oracle Integration. Can It be done directly or through any third party tool. Regards
Request in case
Every time I request an item via CASE, it is not linked to RITM. How can I solve? Here is te print: The request below is how it should appear. The one above is how it appears.
CSM Query rules
I have a requirement to make customer service case type cases visible in the List view to agents based on conditions (assignment group wise, priority, etc..). I tried creating Query rules for my case type table, but the rules are not working.Can anyo...
Reference qualifier for list collector
HiI have 2 fields of list collector type. Where 2nd list show records based on 1st list. Like if list1 contains ABC in account name list2 will show records where company contains ABC. If list1 contains XYZ then list2 XYZ.. If both then both like that...
Take this opportunity to give feedback on CSM Portal!
Join our "Widget Validation" project & shape the future of UI & business applicability! Who are we looking at? We need Developers for utility assessment, usability feedback & use case exploration of new widgets. ️ Your expertise in CSM Portal workfl...
Record Producer is not showing for non admin users in CSM portal
Hi everyone,I have created a record producer and added it to the Customer Service Catalog and Support Category. It is working fine when I log in as an admin. But when I log in as non-admin I'm not able to find the category in the CSM portal. Kindly s...
CSM Fundamental Simulator Task 2
I am stuck in CSM Fundamental Simulator task 2, i have created accounts, contacts its still giving errors.can anyone help me on that.
Bell Icon to be shown in CWS when a case SLA is at 70%
The requirement is when a case has an SLA attached and the SLA is at 70%, in CWS a bell icon should be shown to the user with case detials, priority and short description. I tried by :1. Creating a new notification under Provider notification.2. Crea...
Knowledge article not showing in service portal
Hello All,The knowledge base search on our instance doesn't return any results. I search for keywords that I know are present in the articles and return, "Your search has no matches; nothing comes up."
Make Accept/Reject solution buttons available to all contacts of same account
I have a requirement to make the Accept / Reject Solution buttons available to all users of the same account regardless if they are the contact listed on the case or not. Example: Contact A from Account XYZ submits a case via the Portal, it gets Reso...
