How contacts can manage their groups

[Patryk Oshibuch]

Hello,

Is there any OOTB way to give a Customers (Contacts) a possibility to manage their access/roles/groups?

Regards,
Patryk Oshibuchi

[Chanuka · Accepted solution]

Hi @Patryk Oshibuch ,

The simple answer is Yes.

you can assign the 'sn_customerservice.customer_admin' role to a Contact.

Once they have this specific role, they can do the followings:

• Create new contacts for their specific Account.
• Assign approved roles to other contacts in their own company (from the allowed list).
• Enable or disable access for people in their organization.
• They can add to the groups which were created for their organization.

If this helped point you in the right direction, please mark it as Helpful or Accept as Solution!

[Patryk Oshibuch]

Hello Chanuka,
How can we manage the scope of roles that sn_customerservice.customer_admin can add to other contacts?

Br,
Patryk

[MattSN]

The property is sn_customerservice.contact_role_assignment

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0962501

[Tanushree Maiti]

Hi @Patryk Oshibuch 

Check these roles: Roles installed with Customer Service Management 

To manage Agent group , minimum sn_customerservice.customer_case_manager is required !!  

You can set contact as required group manager , and using ACL , group manager can edit group details.