How to achieve the service portal Search source configurations

[Resourc]

I have a requirement related to the Employee Portal search bar:

• I configured the search source to display results with the Incident number.

• Currently, when a user selects a result, it opens in the form view.

• The requirement is to open the result in the ticket view instead.

What I tried:

• Configured the typeahead with ticket as the result type, but it did not work.

Can anyone please guide me with the correct configuration steps to make the search results open in ticket view instead of the form view?

Currently in form view screenshot

But we need in ticket view similar to below 

Thanks in advance

[kaushal_snow]

Hi, @Resourc ,

You can fix this by updating the Search Source for the Incident table in Service Portal > Portals > Search Sources, then adjusting the Search Results Action (in sp_ai_search_results_action_config) to use your portal ticket view URL instead of the backend form view so that clicking a result opens the ticket view instead of the form...

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