How to add yellow line to Work Notes and black line to Additional Comments in CSM Workspace only?

[RajaputanaN]

Hi Everyone,

In the Classic Native UI, we have a yellow-colored side bar line for Work notes and a black side bar line for Additional comments inside the activity formatter. Is there any way we can achieve the exact same look inside the CSM Configurable Workspace Activity Stream?

What I have tried:

I tried adding the workspace attributes (activity_stream_background) to the dictionary of the Task table for the work_notes and comments columns. However, this applies the color changes globally across all workspaces (like Service Operations Workspace, etc.), which is not what I want.
I need this color styling restricted exclusively to the Case table forms inside my CSM workspace. Table-level dictionary overrides on the Case table do not seem to be picked up by the workspace component.
Has anyone successfully implemented this restriction or can suggest a best-practice workaround to achieve this?

Thanks!

[Ankur Bawiskar]

@RajaputanaN 

recently some question was raised for something similar and it didn't work as per docs

Please raise case with ServiceNow

[RajaputanaN]

Hi @Ankur Bawiskar,
Could you please share the ServiceNow product documentation link.
Thanks,
Neha

[Ankur Bawiskar]

@RajaputanaN 

check below

Solved: Change work notes color in the Activity formatter ... - ServiceNow Community

Configure journal field tile icons and colors in Configurable Workspace  

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