How to assign a task in Knowledgebase.

LeynaZ · ‎08-15-2025

How do you assign a task in the knowledgebase? I see that someone assigned a task to me with feedback on a knowledge article and I see it in my assigned tasks.

Mexiprince · ‎08-15-2025

@LeynaZ are you trying to reassign the task or act on the task. Anyways review this KB for working with Feeback tasks either via Agent workspace or Platform UI.

Navigate to All > Knowledge > Feedback Management > My Assigned Tasks.
Select a feedback task.
Review the feedback given by the submitter. Reason and description

Work on the feedback task to closure.

https://www.servicenow.com/docs/bundle/zurich-servicenow-platform/page/product/knowledge-management/...

LeynaZ · ‎08-19-2025

No, I am trying to see how this task was created in the first place. I cannot re-create it.

I'm trying to determine a better process for managing the feedback from either flagging or tasks.

Bhuvan · ‎08-15-2025

@LeynaZ

To see Knowledge Feedback Tasks assigned to you, go to Knowledge -> Feedback Management -> My Assigned Tasks

To see all Knowledge Feedback Tasks, go to Application Navigator -> kb_feedback_task.LIST to go to the table records

Open the record and assign it to user,

If you would like to know how to setup Knowledge Feedback Task, refer below knowledge article

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0712422

If this helped to answer your query, please accept the solution and close the thread.

Thanks,

Bhuvan

Nikhil Bajaj9 · ‎08-15-2025

Hi @LeynaZ ,

To assign a task in ServiceNow's Knowledgebase, you need to locate the task, open it, and then assign it to a user or group in the "Assigned to" or "Assignment group" field respectively. You can find tasks related to knowledge articles through the "My Work" or "My Groups Work" modules.

See this link for knowledge Feedback Task:-

https://www.servicenow.com/community/servicenow-ai-platform-forum/is-it-possible-to-have-a-task-for-...

I hope my answer helped you. If yes, Please mark my answer as solution accepted.

Regards,

Nikhil Bajaj

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj