How to create Custom activity in playbook
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-11-2025 02:03 AM
Hi All,
How to add and create custom activity in playbook. need step by step process.
Thanks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-11-2025 02:16 AM
check these links
Custom Playbook Activities - Workflow Automation Center of Excellence
Custom Playbook Activities | Workflow Academy #04
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-16-2025 11:22 PM - edited 07-16-2025 11:23 PM
i have already looked into that doc, but my requirement is to create custom activity and add it to the OOTB playbook and then we can add some field in that activity from csm_consumer table. so what would be the flow required to create an activity.
Thanks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-16-2025 11:42 PM
even if you create a custom activity, I believe you shouldn't edit OOTB playbook.
Make a copy of that and then add your activity in the new playbook
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader