Hi can any one guide me the steps to configure the employee centre search box
when ever I search Incident/RITM number not able to find the data
Thanks in advance
@Resourc, to enable global search for Incident/RITM or any other table.
Follow the steps below.
Step 1) Go to "Search Sources" under Service Portal from Navigation.
Step 2) Create new record and add the details for the desired table (Example I have done for Incident).
Leave the "Search page template" as default. (Modify only if you need different output on portal page)
Step 3) Define the table you wish to query for search result and required field. (Keep limited fields)
Step 4) Update typehead
Step 5) Add the portal name to which you wish to allow users to search the Incident/RITM
Result :
Hope this helps.
Let me know if any issues.
Regards,
Vikas K
@Resourc, to enable global search for Incident/RITM or any other table.
Follow the steps below.
Step 1) Go to "Search Sources" under Service Portal from Navigation.
Step 2) Create new record and add the details for the desired table (Example I have done for Incident).
Leave the "Search page template" as default. (Modify only if you need different output on portal page)
Step 3) Define the table you wish to query for search result and required field. (Keep limited fields)
Step 4) Update typehead
Step 5) Add the portal name to which you wish to allow users to search the Incident/RITM
Result :
Hope this helps.
Let me know if any issues.
Regards,
Vikas K
@Resourc, If there are no incident attached to that Interaction record then it will not show. You must have one incident created from that interaction record then it will show. See snip below.
