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How to get the install base hierarchy on CSM/FSM Workspace ?

vijetagajjar
Tera Contributor

‎03-24-2026 12:21 PM

Hi Community,

 

Been trying to enable/ explore install base hierarchy on CSM/FSM workspace - installed all possible plugins/ app still can not see/ visualize the hierarchy tab. any directions/ insights appreciated! TIA.

ref: https://www.servicenow.com/docs/r/zurich/customer-service-management/install_base_hierarchy_visualis...

PDI version: Zurich

Expectations
vijetagajjar_0-1774379765741.png
 
vijetagajjar_1-1774379765742.png

 

 

 

 

 

 

 

 

 

 

What I see on PDI

 

 

 

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1 REPLY 1

abirakundu23
Giga Sage

‎04-19-2026 09:42 PM - edited ‎04-19-2026 09:43 PM

Hi @vijetagajjar ,
As Install base item already have parent child relationship, still I am also facing same issue in my PDI.  As per documentation it is mentioned - Use the Install Base Hierarchy tab on the CSM Configurable Workspace to view the parent-child hierarchy structure of an install base item.

Could you please check hierarchy visualization item in UI Builder  component for Install base item page ? or may be plugin component missing. 

Are you facing some issue in  your customer instance ? If yes please check with ServiceNow HI support team.

Please mark helpful and correct answer if it's worthy for you.

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