how to make Servicenow chatbot integration to e-commerce application.

[Anusha Gorige]

how to make ServiceNow chatbot integration to e-commerce application.if any thing we give to e-commerce application is is automatically go to servicenow  chatbot for response.

[Sohail Khilji]

Hi @Anusha Gorige ,

If you're using a popular platform like Shopify, Woocommerce or some Custom-built Ensure the platform supports API/webhook integration.

ServiceNow allows you to create REST API to receive incoming data and interact with the Virtual Agent.

Create an Inbound REST API endpoint in ServiceNow that will listen for incoming requests from your e-commerce platform. This API will receive data from the e-commerce platform and trigger appropriate chatbot responses.

You need to configure status Virtual agent activities in servicenow to handle the request which are received. I hope this helps...