How to put an icon next to members of a particular group for incident ticket.

[Nikita50]

How to put an icon next to members of a particular group for incident ticket (when impactes user is a member of paeticular group and incident is submitted for him).

Like we put VIP icon next to VIP users.

Please suggest.

[Community Alums]

Hi @Nikita50 ,

The easiest way to do this would be to create a true/false field on the user form to identify these specific users that way. You could then copy and modify the 'Highlight VIP Caller' client script, and instead of this:

//check for VIP status

  if (caller.vip == 'true') {

Check your custom field:

//check for Whatever status

  if (caller.u_custom_field == 'true') {

The caveat being there is some manual administration of these user accounts, unless you determine via your user creation or import process a way to identify these users automatically. As an example, we can identify a user is VIP via our LDAP imports if they have a certain employee level and above (custom attribute in AD).

If you decide the way to handle this is via a role assignment, you can use the g_user functions to check 'hasRole':

[Ankur Bawiskar]

@Nikita50 

refer the OOB client script for VIP icon and create a new one for your case.

Ensure you check for group membership using GlideAjax

what did you start with and where are you stuck?

[Ankur Bawiskar]

@Nikita50 

Hope you are doing good.

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