We have a requirement as below on CSM Now Assist: 1. If my case type is Issue, I want to trigger a custom skill as below : The dialog behavior should be same as case summarization behavior , the only difference is that it is a custom skill created in...
Hi there! I am trying to modifiy the Nowassist Panel, so that our agents can benefit from closed cases and incidents.I've added the indexes data source for cases but for me it seems, that only knowledge and incidents are used for answers. Is the agen...
We have a requirement, where the customer wants to use now assist for Agent workspace. Use Case :- We have plugins installed for Now assist and Now assist is enabled for SOW(service operation workspace) but need to enable now Assist for Agent worksp...
Hello AllWe want to add quick link in a landing page which is similar to service operation workspace.I have added the view port and created subpage. In the subpage called the parent page definition as quick link which is out of box. Its not working I...
I have a custom skill developed with Now Assist Skill kit. I have a requirement to add the button same as Summary in the CSM Workspace. How can we implement it. The skill is deployed in Now Assist Context Menu.
We have recently installed Now Assist for CSM and used the OOB skill for Case Summarization.This works great in Core UI, but because (I am assuming) we have quite a heavily customised CSM Workspace Case page, the Summarize Case button isn't appearing...
I tried adding current logged in user in Email client template in the CC as a recepeint "javascript: gs.getUser().getEmail()" but it wont work, can anyone help me on this?
Hi Everyone,I recently got certified as a ServiceNow System Administrator (CSA) and Application Developer. My campus is now having ServiceNow’s hiring drive for the role of Technical Support Engineer Trainee Intern.The hiring process includes:Online ...
I am trying to create a dashboard for home page. When i go to self-service -> dashboard, i am not allowed to create a dashboard. Please suggest what should i do. Attached the dashboard page for reference.
Hello All,I have a requirement to enable Elaborate and Shorten for work notes and additional comments . I have created a new Now Assist Menu configuration on the CSM case table but I am unable to see options for work notes and additional comments. Th...
Hi, I am having trouble configuring an AI Search to view and search Knowledge Base articles through an Engagement Messenger module that is integrated with a 3rd Party application. The client is licensed for ITSM, CSM, and Virtual Agent. What I've com...
How is released and change management is different
Now Assist Admins can add or manage skills through the following options and interfaces.Choose 2 A Now Assist Workspace8. Skill Prompt ManagementC. Individual Skill Configuration recardsD. Now Assist Skill Kit
