Export activity history
Hi ,Is it possible to export activity history ( comments, work notes, emails) along with the fields (case)
Forum Posts
License and Permit Playbook PDF generation
I am trying to generate a pdf permit in License and Permit Playbook. I have tried to follow the instructions but it is not generating as expected. I have uploaded the pdf in document template. have created decision table but nothing seems to be worki...
Now Assist Panel -> Cases as data source
Hi there! I am trying to modifiy the Nowassist Panel, so that our agents can benefit from closed cases and incidents.I've added the indexes data source for cases but for me it seems, that only knowledge and incidents are used for answers. Is the agen...
NASK Custom skill implementation on the UI Builder
We have a requirement as below on CSM Now Assist: 1. If my case type is Issue, I want to trigger a custom skill as below : The dialog behavior should be same as case summarization behavior , the only difference is that it is a custom skill created in...
Submit a request(Deprecated)-LLM VA with now Assis topic is not working
We have Migrated "Submit a request (Deprecated )"NLU topic to LLM for Now assist and it is not working in VA with Now assist on portal. It is giving message Like "Sorry, there was a problem on my side trying to complete this request. Try asking again...
Resolved! Now assist trial on dev instance or local LLM request
I’m currently exploring ServiceNow’s capabilities in my developer environment, with a particular interest in Now Assist and its AI-powered features. As an Application Support Specialist focused on backend automation and workflow orchestration, I’m ke...
SLA on table inherited from CASE
Hello Everyone,Good day!! I have created a table which is inherited from CASE. and i have created a record producer to create record.When im trying to create SLA on this table, im not able to locate VARIABLE in the sla definition filter. I want to cr...
How to enable now assist for Agent workspace?
We have a requirement, where the customer wants to use now assist for Agent workspace. Use Case :- We have plugins installed for Now assist and Now assist is enabled for SOW(service operation workspace) but need to enable now Assist for Agent worksp...
Quick Link in CSM workspace
Hello AllWe want to add quick link in a landing page which is similar to service operation workspace.I have added the view port and created subpage. In the subpage called the parent page definition as quick link which is out of box. Its not working I...
Need Help on using Now Assist Context Menu in CSM Configurable Workspace
I have a custom skill developed with Now Assist Skill kit. I have a requirement to add the button same as Summary in the CSM Workspace. How can we implement it. The skill is deployed in Now Assist Context Menu.
Adding AI Summary Card to a CSM Case form in UI Builder
We have recently installed Now Assist for CSM and used the OOB skill for Case Summarization.This works great in Core UI, but because (I am assuming) we have quite a heavily customised CSM Workspace Case page, the Summarize Case button isn't appearing...
Resolved! I want current logged in user in the CC of the client script.
I tried adding current logged in user in Email client template in the CC as a recepeint "javascript: gs.getUser().getEmail()" but it wont work, can anyone help me on this?
Resolved! Technical support engineer trainee role at servicenow
Hi Everyone,I recently got certified as a ServiceNow System Administrator (CSA) and Application Developer. My campus is now having ServiceNow’s hiring drive for the role of Technical Support Engineer Trainee Intern.The hiring process includes:Online ...
Resolved! Why i am not able to create dashboards? What role do i need to create dashboards?
I am trying to create a dashboard for home page. When i go to self-service -> dashboard, i am not allowed to create a dashboard. Please suggest what should i do. Attached the dashboard page for reference.
