how to setup agent affinity?
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‎06-20-2022 01:59 AM
1 REPLY 1

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‎06-20-2022 02:09 AM
Hello,
Please go through below doc
https://docs.servicenow.com/bundle/paris-servicenow-platform/page/administer/advanced-work-assignment/task/awa-activate-agent-affinity.html
Regards
Please hit like and mark my response as correct if that helps
Regards,
Musab
Regards,
Musab