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Unticking the Needs Attention flag

Is there a certain role that allows users to untick the Needs Attention flag when the case isn't assigned to them?For example, a desk manager notices that there are a number of cases sitting in resolved but unable to auto-close as the Needs Attention...

oliversmyth by Tera Contributor
  • 575 Views
  • 2 replies
  • 0 helpfuls

unable to view all form fields on the view form extended table

Hi All, I have created new table which is extended the CSM table, but i am unable to view the some of the form fields on the form. can you suggest what is the issues and how to resolve the issueAttached screenshot for references  

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986565 by Tera Contributor
  • 422 Views
  • 4 replies
  • 0 helpfuls

Reassign AWA queue

I have a form ,and in this form ,i have a 'state' field . My request is ,when this ticket was created ,this record enter a queue and automatically  assign its Agent. Then when the agent open the ticket ,and changes 'state' as 'ready' , this ticket wi...

I want to be able to upload attachments as a guest user

Hi,When I am a guest user, even if I use "add attachments" in the chat form, I get stuck at "Uploading attachment..." and cannot attach anything.I tried granting the public role using create or readACL of sys_attachment, but it was not possible to at...

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Old record update

when i update client site notes in network site table that update update on case form client side notes current and old records also. In both tables common field is site name. How achieve this one.   

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ACL

Hello everyone , I am getting this issue when trying to click on assigned to field in Workplace case table .Please check the below image . Please help Thanks 

harry24_0-1725294360406.png
harry24 by Tera Contributor
  • 239 Views
  • 2 replies
  • 0 helpfuls

Case Number generation

we have a requirement to provide case number to external system/consumer within 3 seconds of their API call to company gateway (External system --> API gateway --> ServiceNow) As serviceNow doesnt guarantee that case number will be provided within 3 ...