We have a requirement to change the label of "External login" used in the CSM portal, when you click user external login link.On there we want to change the label of the field User ID. but cannot find where this is coming from. Steps 1) if you have m...
Hi Everyone, We have a custom field on the case record (u_additional_comments). Whenever a knowledge article template is attached from Knowledge results using attach button, the article content is getting copied to the above mentioned field. When an ...
Hey, I'm quite new to flow designer, it looks easy to use if you know how. What's the trigger to approve a KA?
Hi, does anyone know if I can bold a data pill in flow designer? Thanks.Sean
I have done the below steps on my PDI1. Installation done for Document Intelligence Plugin2. Navigated to Task Definitions > Created a Task Definition as Passport Use Case3. Created 3 keys 4. Navigated to Tasks > Created a Task > Attached a document ...
in Agent workspace , whenever we received a chat it showing the chat number, instead of number we want to display user name who initiated the chat.Anyone please help me how to achieve this .
Any has done customization on Agent Workspace? Just need some ideas on how we can simplify how it looks for our teams. Thanks.
Hi, I am stuck in this task in the CSM Simulator. It seems easy. The simulator keeps giving me the "Verify that the Contact Relationship has been created correctly."The tasks are:Associate Ursula with the parent account, ABC Corp, by creating a new C...
Hello, I would like to know if there is any possibility to other person to change the presence state of an agent in AWA inbox? For example, the manager of an assignment group should be able to make agents available or not. Best regards
Can we populate icon or image to filed in Case record and can we show that filed in List view
Hi, I am reorganizing our customer forums and I just found out that every time I move a post into the right forum, everyone subscribed to the previous forum gets a notification. We find that unnecessary and bothersome for our customers and I am only ...
I need to create Extended Table In service now from location table. I need to create access hour table for the store location,
Hello Everyone, We are seeking information on how to set up a price list for product inventory disconnect/suspend/resume in customer orders. We have a requirement to apply a fee when a customer requests disconnect/suspend/resume of a product inventor...
Workspace Menu is enabled and the UI Action is active but still this doesn't show up in the Agent Workspace Menu.
On the Customer Service Portal which personas can see work orders from their company hierarchy? (Choose two.)Your selection is correctA. Partner adminB. Partner contactYour selection is correctC. Customer adminD. Customer contactSomebody told me the ...
