Resolved! I want to know who is viewing a case at the same time in Agent Workspace
In Native UI we can see if more than one person is viewing the case. we can see who all are viewing at the same time How to enable the same in Agent Workspace
Forum Posts
Lookup and verify functionality
Hey there, I m trying to explore the lookup and verify functionality using Agent workspace and CSM configurable workspace. As directed I have created the interaction records, but I m not able to use verify customer or verify contact functionality.IT ...
Interactions - Limit to how many can be open at the same time?
Other than system performance issues is there any limit to how many interactions can be open at the same time?
Delegate Function in ServiceNow
Hello together, we use the Delegate (sys_user_delegate) Function on our instance.Right now, our management wants to have a extension for this. If user A delegates to user B and user B have also a delegate to user C all the messages for user A should ...
Resolved! Comment restriction on case for a day
Hi There, I have a requirement to restrict case comment by consumer if they have already replied 5 times a day. I want only for consumer not for customers.
Autopopulate Country field value on the basis of logged in user's location
HELLO EVERYONE,i have a requirement where i need to autopopulate the country field value in the form on the basis of logged in user's location. If anyone can provide any solution that would be really helpful.
Resolved! Child case not getting close
Hi As per ServiceNow documentation if we close parent case then all associated child should auto close but it is not happening. What could be the possible reason.
Autopopulate field on the basis of user language
Hello everyone I want to auto populate one field on catalog item form on language bases . For example I have one variable name country which have 4 option us,uk ,Netherlands and others. I want to auto populate Netherlands if user is from Netherlands
Resolved! What is install base item and product
I have gone through below thread but i didnt understand it completely. Could you please explain the purpose of creating install base item in CSM.
Resolved! Which portal should i choose between CSM and CSP
Hello Team, I have a scenarios where i need to choose portal to use for our customer. I want to use it for both internal and external customer. Do i need to configure both or one can help me. if one then which one?
Resolved! Display message on a portal page
Hello everyone,I have a requirement to display a message on the “csm_contact” page when a user clicks on the Disable Login / Enable Login link, similar to when g_form.addInfoMessage() is used in a Catalog Item.I have tried adding gs.addInfoMessage() ...
Reply to of Notifications in Case table
Hi, The configured Reply to email address of Notification is not populating correctly in the outlook while replying to it.Instead I am getting email address which is configured in lower environment for that particular notification. Any insights? Rega...
Resolved! Can anyone help me prerequisite for CSM implementation
Hi Team, Could you please help me some prerequisite questions which i supposed to ask to client before kick-off meeting.
Invoke record producer within Configurable workspace, send parameter & fetch the value
You can invoke a record producer on click of UI action in Configurable workspace and send parameters to it. The parameter can also be parsed and fetched using an onLoad catalog client script. The record producer will open in a new tab in configurable...
Resolved! Onclick Record producer its navigate to other external page
Hi Community Team, I have one record producer in CSM portal if we click record producer that thing is navigate to other external form. how can I achieve please help about this. ThankyouNikhitha Reddy
