How to use both Auto assignment and Dynamic scheduling in FSM.

[Chaithanya10]

Currently In FSM we have different assignment methods.

Manual

Auto assignment

Dynamic scheduling

From the above we can select any one of the above.

But If I want need auto assignment as well as Dynamic scheduling what needs to be done?

Scenario: Dispatcher has created on Work Order and it has low priority and  It has assigned to an agent.

Dispatcher has created another Work order with high priority.

Agent has to be assigned automatically to the high priority Work order task and the low priority task has been reshuffled/rescheduled automatically.

Can you please help us how to implement the above scenario.

Thank you,

Sravanthi.Y

[Sneha KH]

For your scenario, dynamic assignment alone is not sufficient. While it can determine which technicians are eligible based on skills, availability, and location, it cannot plan or group work across multiple days or assign nearby locations to the same technician within specific time windows. To assign two nearby locations to the same technician on the same day (8 AM or 1 PM) and repeat this for the following days, you should use Central Dispatch, which supports map-based, proximity-driven, and day-wise scheduling. Dynamic assignment can be used alongside Central Dispatch to filter eligible technicians, but the actual scheduling must be done through Central Dispatch.