I get the message "Requested record not found".

[shigehisa]

I extend the Case table and created a custom table.

I created a Record Producer for that custom table.

Both have an Application Scope of Customer Service.

On the instance.servicenow.com/csm page, when I post from that form, I get the message "Requested record not found". 
Please tell me how to resolve.

This message does not appear in the admin role.

[Ankur Bawiskar]

Hi,

please check any user criteria applied to that record producer

Also the user you are using for testing should have snc_internal or snc_external role.

Check that user has which role; if none then try giving that

Regards
Ankur

[shigehisa]

Thank you for your reply.

The user has the role of snc_external.

The role that user has is set in available For of record produce.
What else could be considered?

[Ahmmed Ali]

Are you trying to show record producer or custom table record in above page. It looks like you want to show table record there as you have close case Action.

If you want to show table record, then check if there are any ACL/before query business rule on the table.

[shigehisa]

Thank you for your reply.

″If you want to show table record, then check if there are any ACL/before query business rule on the table.″

How can I check this?