I get the message "Requested record not found".

[shigehisa]

I extend the Case table and created a custom table.

I created a Record Producer for that custom table.

Both have an Application Scope of Customer Service.

On the instance.servicenow.com/csm page, when I post from that form, I get the message "Requested record not found". 
Please tell me how to resolve.

This message does not appear in the admin role.

[Ankur Bawiskar]

Hi,

So you are getting the message when user tries to open the record producer right?

Or you are getting this message when user submits the record producer -> if this case then check that user may not be having READ Access on the Record producer target table and hence that issue

Regards
Ankur

[shigehisa]

This message is displayed when the user submits a record producer
It also appears to have read access to the record producer's target table. The user has a role under User role on the Controls tab. Accessible from of the Application Access tab is All application scopes, and Can read, Can create, etc. are all checked.

[Ankur Bawiskar]

Hi,

Can you try visiting the table and one record using table.LIST

Confirm if user can see the record and no error message

Please check any Query business rule on that table is restricting or not

Regards
Ankur

[shigehisa]

I don't know table.LIST. How can I use it?

[Ankur Bawiskar]

Hi,

Impersonate with that user

Then in the left navigation type -> yourTableName.LIST

Replace it with your table name and check

Regards
Ankur