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I want to create worknotes but i don't know whole process please help

harshchaudh
Tera Contributor

whenever i add journal input field it become just different from the worknotes on the incident form 

 

3 REPLIES 3

GlideFather
Tera Patron

Hi @harshchaudh,

 

can you please describe better your exact requirement? It's not clear to me... you want to create a copy of Work Notes field or what exactly is the goal? 

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Ankur Bawiskar
Tera Patron
Tera Patron

@harshchaudh 

Both are different field types and behave differently.

Good explanation here

Journal field type 

AnkurBawiskar_0-1756805157399.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@harshchaudh 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader