Hello,
When using inbound email actions for Case creation we can use email addresses with suffix like "+teama", "+teamb", "+hr" so it looks like this <instance_name>+teama@service-now.com, <instance_name>+teamb@service-now.com, <instance_name>+hr@service-now.com.
Email is sent for these addresses, conditions are met and Case is created.
How exactly it is working and how to configure it so these email addresses are also used for outbound emails?
Thanks,
Tom
