Integration of ServiceNow and Salesforce

[Reina Fujita]

I want to integrate a ServiceNow instance with a Salesforce instance.
What operations are required to integrate ServiceNow and Salesforce using the "Salesforce Spoke"?
Also, is it possible to link multiple Salesforce instances to a single ServiceNow instance?

Please share any helpful links or configuration methods.

[Nikhil Bajaj9]

Hi @Reina Fujita ,

Please check - https://www.servicenow.com/docs/bundle/washingtondc-it-asset-management/page/product/software-asset-...

https://www.youtube.com/watch?v=AmjZmPivn7k

https://www.servicenow.com/docs/bundle/vancouver-customer-service-management/page/product/customer-s...

if my answer helped you, please mark it- solution accepted.

Regards,

Nikhil Bajaj

[Reina Fujita]

Hi @Nikhil Bajaj9 ,

Thank you for your help.

I checked the URL ,and tried to integrate multiple salesforce instances with a servicenow instance.

However, it did not worked.

I cannot register multiple Connection and Credential Aliases, but does this mean that multiple Salesforce instances cannot be linked to a single ServiceNow instance?

[Rafael Batistot]

Hi @Reina Fujita 

May this tutorial help you 

https://www.servicenow.com/community/developer-blog/servicenow-and-salesforce-integration-video/ba-p...

[Reina Fujita]

Hi @Rafael Batistot  ,

Thank you for sharing the link.

I think I can implement the integration method using REST by referring to the link you shared.
By the way, do you know how to integrate with multiple Salesforce instances without API integration, by using ServiceNow's "Service Scope"?