Is it impossible for requesters to view announcements on the portal other than “banners” and “widget
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06-30-2025 12:17 AM
Referring to the following document, I created a tabbed list and set “Announcements” table to it.
However, customers under the account are not able to view it; I added the “sn_customerservice.customer” role to the ACL “announcement”, but they cannot see the announcement.
Service Portal - Tabbed List Widget ( Hi Portal - ... - ServiceNow Community
How can a user with the role “sn_customerservice.customer” view announcements on the portal?
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06-30-2025 12:37 AM
To let users with the sn_customerservice.customer role view announcements in a tabbed list widget:
- Ensure the read ACL on the Announcement table includes this role.
- Check that announcement records are not restricted by User Criteria or Audience fields.
- Confirm the widget and portal page are accessible to customer users.
- Make sure the server script in the widget doesn’t filter out customer users.
Thank you
Chandan
Chandan
