Is there a way to copy/duplicate/replicate a sla

[suuriyas]

Hi Community

I need to create a 16 different sla for 7 groups total of 112 

Is there a way to copy/replicate a sla?

I tried adding condition for 7 different group is single sla by using OR condition 

Example incident p1 sla for all 7 group start/pause/stop conditions are same only difference is the assignement group i tried this by using OR condition for groups but it doesn't works slas are not working as expected so planned to  create sla for individual groups.

So there a way to copy sla?

Thanks in advance 

[Ankur Bawiskar]

@suuriyas 

Out of the box there is no copy functionality.

I will suggest to create 1 by 1 since start, pause, resume, stop conditions might be different

OR

You can use data source and load those via excel and ensure you load it correctly

check this link

How do you upload SLA's from excel along with conditions into servicenow? 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@suuriyas 

Hope you are doing good.

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If my response helped please mark it correct and close the thread so that it benefits future readers.