My dev instance is hibernating and not waking up? Kindly help?

amad_rehman
Tera Contributor

‎05-12-2025 11:46 AM

My dev instance is hibernating and not waking up? Kindly help?

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AndersBGS
Tera Patron

‎05-13-2025 01:06 PM

Hi @amad_rehman ,

 

as you might know, there is no support available from ServiceNow in relation to PDIs, hence you’re limited to two options:

  •  wait, it should come online again after some time.
  •  If you get tired of waiting. Release your instance and request a fresh installation. Note! Any work that hasn’t been backed up will be list for good.

 

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UnknownUser59
Giga Contributor

‎05-13-2025 10:22 PM

 

Check Cloud Console: See if the instance is stuck in "stopping" or "hibernating" state.

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