need to close RITM after all sc_tasks are completed

[Vani14]

For one RITM, we built two sc_tasks. When I try to close one sc_task, RITM closes but another sc_task remains open. Can somebody assist me in closing all sc_tasks before RITM closes?

[Ankur Bawiskar · Accepted solution]

@Vani14 

you can use after update BR on sc_task with proper conditions for State value

Condition: State [IS ONE OF] Closed complete, Closed incomplete, Closed skipped

Script:

(function executeRule(current, previous /*null when async*/) {

	// Add your code here
	
	// check if there is no active task for this RITM
	
	var gr = new GlideRecord("sc_task");
	gr.addActiveQuery();
	gr.addQuery("request_item", current.request_item);
	gr.setLimit(1);
	gr.query();
	if (!gr.hasNext()) {
		var ritm = current.request_item.getRefRecord();
		ritm.state = 3;
		ritm.update();
	}

})(current, previous);

OR

you can also use Flow designer with no script for this

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Vani14]

Hi @Ankur Bawiskar ,
its not working when i close one task its automatically closing RITM, another task is in open state.

[Ankur Bawiskar]

@Vani14 

share your BR configuration screenshot and latest script

[Vani14]

i did a mistake script is working thank you.