New CSM portal giving 404 error for specific knowledge article and users

maryklein97
Tera Contributor

3 weeks ago

I've got a user who can see a Knowledge Article fine in the old CSM portal. When we transitioned to the latest CSM portal, they get a 404 error when clicking on the Knowledge Article link. Has anyone seen this before?

 

Other users are able to see the Knowledge Article fine; it is just a subset of users.

 

I've played with user criteria, created a new Knowledge Article to no avail. : (

Any thoughts?

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fknell
Tera Patron

3 weeks ago

Hi @maryklein97,

Have you tried Access Analyzer for the user?

 

Hope this helps!

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