Not able to select groups in assignment group field in cases?

[Buddy 1]

Hi,

We are facing an issues i.e., we were not able to select groups in assignment group field. 

1.We have a dictionary override for the assignment group field in parent table and it is not satisfying the condition 

2. we have a business rule that when account field changes in the case form and assignment group type is csm  then it should display the groups in assignment group field .

But, somehow the business rule is not working as expected, i.e., when account changes in case form ,it is not entering into the business rule .

How to solve this issue and make the csm type groups display in the assignment group field without enabling the dictionary override for child table.

Thanks in advance!

[Mark Manders]

Can you share the code of your BR and a screenshot of your dictionary override? And where is that Dictionary Override placed? What 'parent' table do you have that on?

If my answer helped you in any way, please then mark it as helpful.

Mark

[Ankur Bawiskar]

Hi,

Since you mentioned it's dictionary override did you debug which script include is filtering the records?

Regards
Ankur

[Buddy 1]

Yes, and when Account changes in case form ,it should enter the business rule .But when we try to change the Account field value and see the log ,it is not showing the record in log

[Ankur Bawiskar]

Hi,

I assume dictionary override is mostly for restricting

can you share which BR is not triggering?

What's the BR condition and script?

regards
Ankur