PDI Instance: I need to set a knowledge base as public in my public portal

NouamanD
Tera Contributor

Hi All,

 

Please note that I am trying to make a knowledge base as public so any non authenticated user can access its articles

this is on my PDI Instance

I have gone through a lot of documentations from the community but it cannot seem to get it work

I made all the pages as public - can read ( empty ) etc

i tried " KCS Knowledge Base (demo data) " knowledge base and this one works while i am not logged in but my own created knowledge base or the default ones from OOB do not

I have tried every possible configuration i know or was told to via SN Community but in vain

 

i get a message no category available when not authenticating ( i verified all widgets used in my portal and pages and made them public ) but when authenticated everything is fine see attached for "not categories available"

I am not sure what else i can try

 

if some one can point me to the right direction i would appreciate it

 

I am newbie BTW

 

Thanks in advance

5 REPLIES 5

NouamanD
Tera Contributor

Just to add here are 2 screenshots that shows when I am authenticated vs Non Authenticated ( after i click on knowledge icon on main Portal page)