Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

Pivot table in landing page

giuseppem
Kilo Sage

‎02-18-2026 03:51 AM

Hi all

 

In CSM Configurable Workspace, I have a landing page with a pivot table. The 'State' field is defined as a column. I want to show the column headers even when there are no cases in that specific state.

 

Has anyone encountered this issue before or found a specific property to force these columns to display? Looking forward to your suggestions.

 

Regards

Labels:
0 Helpfuls
  • 379 Views
2 REPLIES 2

Ankur Bawiskar
Tera Patron

‎02-18-2026 04:03 AM

@giuseppem 

share screenshots for your config

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
0 Helpfuls

Tanushree Maiti
Kilo Patron

‎02-18-2026 05:51 AM

Please refer this links, see if it helps you:

 

CSM Workspace Dashboard - Configuring columns in t... - ServiceNow Community

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
0 Helpfuls