Populate certain values from associated Complaint to Complaint task Description

[sreeshsurendran]

The use-case is to Populate certain values of Complaint Case to associated Complaint Task before the Complaint task is saved.

I have tried onChange of assignment group client script, calling GlideAjax:

Please find scripts below:

Client Script:

var group = g_form.getValue('assignment_group');
        alert("GROUP :: " + group);
        var cTaskNumber = g_form.getValue('number');
        var choices = new GlideAjax('sn_complaint.BTComplaintCaseUtil');
        choices.addParam('sysparm_name', 'getTemplateCompTask');
        choices.addParam('sysparm_group', group);
        choices.addParam('sysparm_task', cTaskNumber);
        choices.getXML(getTemplate);
function getTemplate(response) {
	console.log(response);
    var answer = response.responseXML.documentElement.getAttribute("answer");
	alert("ANSWER :: " +answer);
    if (answer) {
        g_form.setValue('description', answer);
    }
}

Script include:

var BTComplaintCaseUtil = Class.create();
BTComplaintCaseUtil.prototype = Object.extendsObject(global.AbstractAjaxProcessor, {

    getTemplateCompTask: function() {
        var group = this.getParameter("sysparm_group");
        var cTaskCmp = this.getParameter("sysparm_task");
        var ctaskCmp = new GlideRecord('sn_customerservice_task');
        cTaskCmp.addQuery('number', cTaskCmp);
        //cTaskCmp.addQuery('assignment_group', group);
        cTaskCmp.query();
        if (ctaskCmp.next()) {
            gs.info("SREESH @@@@ :: IN IF COMPLAINT TASK " + ctaskCmp.getEncodedQuery());
            var cmp = new GlideRecord('sn_complaint_case');
            if (cmp.get(ctaskCmp.parent)) {
                gs.info("SREESH @@@@ :: IN IF COMPLAINT CASE" + ctaskCmp.parent);
                var message = 'Related Account Number/Order Number: ' + cmp.getDisplayValue('company') + '\n' + 'Next Review Date: ' + cmp.getDisplayValue('due_date') + '\n' + 'Next KCI: ' + cmp.getDisplayValue('follow_up') + '\n' + 'Customer Contact Name: ' + cmp.getDisplayValue('contact') + '\n' + 'Customer Contact: ' + cmp.getDisplayValue('contact');
                ctaskCmp.description = message;
                ctaskCmp.update();
            }
        }
    },
    type: 'BTComplaintCaseUtil'
});

Any leads on this would be helpful 🙂

Thanks,

Sreesh Surendran

[Ankur Bawiskar · Accepted solution]

@sreeshsurendran 

you want to populate or you want to update?

update as this. you need to return the message

var BTComplaintCaseUtil = Class.create();
BTComplaintCaseUtil.prototype = Object.extendsObject(global.AbstractAjaxProcessor, {

    getTemplateCompTask: function() {
        var cTaskCmp = this.getParameter("sysparm_task");
        var ctaskCmp = new GlideRecord('sn_customerservice_task');
        cTaskCmp.addQuery('number', cTaskCmp);
        cTaskCmp.query();
        if (ctaskCmp.next()) {
            var cmp = new GlideRecord('sn_complaint_case');
            if (cmp.get(ctaskCmp.parent)) {
                var message = 'Related Account Number/Order Number: ' + cmp.getDisplayValue('company') + '\n' + 'Next Review Date: ' + cmp.getDisplayValue('due_date') + '\n' + 'Next KCI: ' + cmp.getDisplayValue('follow_up') + '\n' + 'Customer Contact Name: ' + cmp.getDisplayValue('contact') + '\n' + 'Customer Contact: ' + cmp.getDisplayValue('contact');
                ctaskCmp.description = message;
                ctaskCmp.update();
				return message;
            }
        }
    },
    type: 'BTComplaintCaseUtil'
});

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@sreeshsurendran 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[sreeshsurendran]

@Ankur Bawiskar ,

The solution worked. I should have returned the message.

Thanks,

Sreesh