Populate Service Contract and Entitlements on a Case form depending upon the Product

[kashifansari07]

Populate Service Contract and Entitlements on a Case form if we have an entitlement with a product matching what was enter in the "Product" field.

[Stijn Verhulst1]

Hi,

this functionality is being applied automatically OOB by the Business Rule Populate company for case on the sn_customerservice_case table. Make sure the Business Rule is installed, active and running the OOB version (not customized that is).

Also double check that your contracts and entitlements are well configured as documented on ServiceNow Docs: https://docs.servicenow.com/bundle/newyork-customer-service-management/page/product/customer-service...

Hope this helps you forward.

Warm regards,

Stijn

[Mohamed Zubair]

Why is this working only for products related to an account . But not for consumer.