Hi everyone,
I'm reviewing the out-of-the-box Identification number field (identification_number) on the Customer Account (customer_account) table.
From the dictionary, it appears to be a simple String field with no reference, choice list, calculated value, or obvious business logic associated with it.
I'm trying to understand whether this field has any specific OOTB purpose in CSM or other ServiceNow applications.
Specifically:
- Is this field used by any standard CSM processes, integrations, or workflows?
- Is it intended to store a legal/business identification number (e.g., VAT, EIN, etc), or is it simply a generic identifier?
Context: In our implementation, we need to store an identifier for Customer Accounts that is not always numeric. For example, we have financial institution identifiers (FIIDs) such as BPPR, FFSB, EURO, C001, etc. Since this field is a String, we're considering using it to store these values instead of creating a custom field. Before doing so, we'd like to confirm whether using this OOTB field for that purpose could conflict with any standard ServiceNow functionality.
Any documentation or experience with this field would be greatly appreciated.
Regards.
