Query on OOTB Support for Searching Install Base Items by Install Base Characteristics on Case

SombirV
Kilo Explorer
We have requirement for that we need to confirm whether out-of-the-box (OOTB) ServiceNow supports searching or filtering Install Base Items on a Complaint Case based on Install Base Characteristic values?
For context:
  • The requirement is to identify or filter Install Base Items on a Case using these install base item characteristic values.
Please let us know if this capability is available OOTB
Thanks in advance for your help.
0 REPLIES 0