Question choice getting translated to english in agent workspace form

[tabrez ahmed]

Hello Everyone,

Whenever I am submmiting information from CSP portal in incident form if I open agent workspace 

in Description field all information is showing in spanish except question choice "Yes" and "No"

Because I'm submitting information in spanish I would like to see all the information in spanish only 

translation should not happen in agent workspace or backend

as you can see in screenshot description field having spanish information but only "yes" is got translated to english

as it should not 

can someone Help me achieve this requirement 

thanks in advance 🙂 

[tabrez ahmed]

Hello @Ankur Bawiskar could you please Help me on This

Thanks

[Ankur Bawiskar]

@tabrez ahmed 

how is the description field getting populated? via script?

[tabrez ahmed]

Yes it is getting populated via Business Rule... But what I did is I changed the 'type' of variable of record producer from Yes/no to 'Select box 'and added yes no choices in the variable and now it is giving me the expected results like it is not getting translated in english because in the form translations it is getting translated   is this a correct approach or shall I use script to fix this ?

Before changing type yes/no adding question choices:

After changing type to select box it is showing this :

[Ankur Bawiskar · Accepted solution]

@tabrez ahmed 

then you can keep it as Select box since it's working fine with this.