Notification
when case is created with multiple service IDs we need to send one notification to the customer With parent case and child cases details in notification . 
Forum Posts
How to populate logged in user's account in Account variable and set issue type in a catalog item.
The requirement is to populate the Logged in user's 'Account' to the account variable and set the Issue type as 'Network' when user goes to the Product Catalog item. Here's the code which I tried. var url = document.URL.parseQuery(); if(url=="") { ...
Auto-Populate new field
Hello, I am trying to add a new field for Task_time_worked labeled account that pulls the Account info from the relevant field in the Task table (Account for a Case, Company for Tasks, etc.). What would be the best way to go about automating this?
In contract table we are not able to add the existin 'Terms and Condition"clm_m2m_contract_and_terms
In contract table we are not able to add the existing 'Terms and Condition"clm_m2m_contract_and_terms, and we are getting the error "The selected terms and condition is not available. Please select another one." but it is already available, Can anyon...
Announcements in workspace
I have a requirement to show the contents of this table in workspace UI as announcementsI am unable to add this table(sys_ux_banner_announcement) in data resource in UI builder to fetch the recordsNeed suggestions with this or some other approach we ...
How can I use "Wait for 10 minutes" Option outside of a flow ?
Usually, we have "wait for sometime" option in flow to check status of record after sometime. Due to certain restrictions, I can't use flow designer I have to use server-side script. Can someone please tell me which server-side script to use to check...
How to remove option from reference field in client script
HI Team,I have a requirement wherein I have to remove an option from a reference field if another field on form which is 'table' and if its value is 'case' or 'order'.Can someone tell the syntax where to write other than writing script include?
Resolved! From the URL of my catalog item, I want to populate a variable
Hi All, I want to auto-populate a variable called Product from my catalog item URL : https://dev.service-now.com/support?id=sc_cat_item&sys_id=27d0f90f97d91590dc87feae2153a67a&product=apple So, here based on the URL description, the Product variable ...
Resolved! Check if the incident was created 4 hours before, then add a comment in the incident.
Hi all, The requirement is to check if the incident is created 4 hours, then update the incident's additional comment.I've tried the following approach. var dR = new GlideRecord('incident'); dR.addQuery('sys_id','57af7aec73d423002728660c4cf6a71c')...
Integration hub 403 error
Hi! While trying to import contacts and accounts from third party tool to Servicenow, the rest api oauth connection authenticates the token successfully and the test connection fetches the data. However, trying to test it through integration hub Rest...
Response template in custom case type
How to make response templates in the contextual side bar to be made available to the Custom case?
Resolved! Implementation of ITSM and CSM. Which should come first?
Hi, everyone! I am considering taking on a project for implementing ITSM and CSM for a small company delivering a broad range of services (from IT outsourcing to hardware and software sales and implementation).Which one should I tackle first? ITSM or...
Estimates against a Change Request
Can anyone tell me if there is a standard field on a change request to put your estimated effort? This would be a change request from a case. I need to create quotes based on effort during the assess stage before we approve a change. Then the actual ...
Send Email/Notification - UI Builder
I Want to send an email which I have defined in sysevent_email_action table whenever I click a Button component in Workspace.
