Auto caputure
I have to capture support group value into Assignment group field from cmdb ci site table on task table using
Forum Posts
Auto populate
I configured a custom attribute called "Pop location" on the sn customerservice task table, with the reference field set to "site." When an engineer selects a location, you want to populate the assignment field with all the individuals associated wit...
Email script
Whenever you click the incident link then it will redirect to the incident table. How to achieve it by using email scriptServiceNow Task Link should be sent in the email, which redirects the internal engineers to SNOW and has all the task related inf...
How to rename of the Blackout Calendar to Blackout & Patch Calendar in Dashboard
Hi Team, How to rename of the Blackout Calendar to Blackout & Patch Calendar in Dashboard I have changed it by clicking Edit Content, however, still it is not reflecting
SLA standard functionality
Please give me some inputs standard OOB Functionality is when case is resolved when standard csm case is resolved it's waiting for an acceptance rejection if that resolution is rejected what is the standard OOB FUNCTIONALITY does trigger a new SLA, o...
Resolved! About notifications when certain characters are added
HI guys. I'm currently having trouble with the notification script.I want to skip a notification when a specific wording is added to a work note.Other conditions can be set simply. I don't know how to write a script and I need help.Thank you.
About titles in the topic list
Where is the language switching setting for titles in the topic list?Can the great gods tell me?
Need to filter nested worknotes for multiple alerts and display in UI Page
Hi team,Could you please helpme with this script?<?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null"> <h3>Event table</h3> <g:evaluate var="jvar_sysId" expression="RP.get...
Embedded survey is not working in outlook?
Hello Everyone,The survey questions needs to be embed in email outlook and need to submit there itself.It should not redirect to portal /new tab.For this, I installed Outlook Actionable Messages plugin (com.sn_ms_oam). I added email script(${mail_scr...
Show case SLA timer on related incident
Hi, The use case is as follows:When a customer raises a case, an SLA clock startsIf Tier 1 agents cannot resolve a case, they raise an incident that is then worked on by Tier 2For Tier 2 agents to understand what the situation with the SLA clock from...
CSM workspaace attachment button customization
I want to customize the CSM workspace attachment button to make attachments as internal or external. Where i can find out the configuration of the attachment button.
Resolved! How to create Branding for Virtual agent chat
Hi Team I want to update the branding for virtual agent unable to add image instead of text can any one help me what I am missing guide me please Please refer the virtual agent chat I uploaded image but its showing some text I want Image should be u...
Resolved! How to create a download link that needs to work for a specific role or group on Service Portal
I need to create a download link for the Service Portal. The file is an Excel spreadsheet. I created the link in the Portal using the 'rich text label' variable, then added the link '/sys_attachment.do?sys_id='SYS_ID_FROM_SYS_ATTACHMENT' to this vari...
Resolved! How to create Custom script include for create work order Ui action
Hi Team I want to create a custom Script include and call the logic in Ui action Which is similar to Ui action available OOB for Incident table CREATE WORK ORDERSame I want to create for Request table Create work order Ui actionfor this Want to build...
