How to add role to ACL using script
I have a requirement where I need to check first and add a role to ACL using script. I tried adding but it doesn't add. Do we need to elevate role first? How to do it same using script?
Forum Posts
Letting user able to select a certain kind of case when clicking New button in CSM Workspace
Hi all, I'm struggling to find a way to let user select a kind of case to create when clicking the New button in CSM Workspace case list.Specifically this New button: Ideally it would be just like creating a New asset in Asset workspace where a quest...
Resolved! Show the Record to customer in watchlist
Hi All, How can I show the record to the customer who is the watchlist and don't have admin or manager role.
MacBook video setting for online proctored exam.
Hi, this maybe an old / repeat question but I am struggling to get the video stream working when starting an exam. I am using a USB camera which appears to work fine at my end. I have tested it against multiple apps and can see video both ways, how...
How to enable Customer Central for custom configurable workspace
Hi, When we activated Customer Central plugin I can see "Customer Information" and "Customer Activity" tabs in interaction table in CSM/FSM Configurable Workspace.We have created custom configurable workspace and trying configure the same for intera...
ServiceNow lab instance deletes data when wake up?
Hell All, I 'm taking a Snow Learning Course, I'm taking it whenever i have a chance, so this time my LAB instance got Hibernated and now the Laboratories that i did in the past (changes in the LAB instance) are not there.Does this means that every t...
Customer Portal
Hi All, need some guidance on my below question. - We're using CSM and we totally have a custom portal in place. Our plan is move from this custom portal and use ServiceNow OOB portal but we also have some requirements which can't be implemented usin...
Notification
When ever I change child case state to resolved, child case details populate in parent case Activities . How to send those updates from notification to the customer.
Getting 414 Error on API Request with python.
Hello, my var is the following: url = f"https://<company_url>.service-now.com/api/now/table/cmdb_ci?sysparm_query=ip_addressIN{dedup_ips}&sysparm_suppress_pagination_header=false&sysparm_fields=name%2Csys_class_name%2Cip_address&sysparm_limit=10000"...
Seeking resources for writing report queries and building visual dashboards with strategic metrics
Hello, being new to the ServiceNow Community, I am still getting oriented to the abundance of resources available. I am writing to ask if someone can point me in the direction of resources or discussions about dashboards that visualize ITSM Operation...
Unable to load connection with alias ID: ******************************** Open Connection Alias
Hi Friends, I am trying to do Zoom and Servicenow Integration. and as per servicenow docs # https://docs.servicenow.com/bundle/paris-it-asset-management/page/product/software-asset-management2/task/create-integration-profile-zoom.html I have already ...
How can I determine all the groups associated with catalog items?
How can I find out all the groups that have access to each catalog item? I need to create an Excel sheet with this relationship.Something like:[catalog item name][variables] | [groups]So, how could I find all the groups that have access to a catalog ...
I have a requirement to write script to find all the Script Includes used in Catalog Client Scripts
I have a requirement to write script to find all the Script Includes used in Catalog Client Scripts. I want name of script include used.
Resolved! Client Script for Duplicate Contacts
Hello,I am trying to create a client script targeting the customer_contact table to prevent contacts from being created with the same email address as another contact. However, the script below is not working and I feel sure I am just missing somethi...
Virtual Agent Ai search Results
Hi,I want add to the search results in ai search in virtual agent the scorelike in the search previewin the topic of ai search (try to add it to evam with score but not return)like it:
