Hello, We have been working on a complete revamp of our company production instance. This is from a complete Service Portal makeover, new flows, fulfiller form layouts, assignment rules, UI policies, etc. We have been creating update sets over the...
Hello All - Question about Ribbon Configurations.in screenshot Below in yellow circle you will see that the consumer initial is set in the circle and name is displayedI configured the ribbon on the Case table and inherited it to all tables that ext...
HI, I am Trying to change The Assigned To Person in Workspace Who belongs to the same assignment group but it is showing error message like below. Can anyone please help me on this.This is related to Case(sn_customerservice_case). Thanks,Ravichandra
Hello, We are attempting to add an "Account" field to the task_time_worked table that pulls the account from the associated case. What would be the best way to populate this field for all existing and future records? Thanks!Joseph
I have an integration that can create cases for customers based on events in an outside system. I'm currently using the Case api ( https://docs.servicenow.com/bundle/vancouver-api-reference/page/integrate/inbound-rest/concept/case-api.html )'s POST /...
I'm hoping you experienced CSM implementers can help me (as a newbie) think through a design for my situation.Our organization is tasked with setting up a case management system (focused on safety i.e. hazards/accidents) for multiple independent orga...
Hello Everyone, I am trying to update one of the table record in the UI Action of Customer Service Management application. It's working as expected in the native/default UI of ServiceNow and I am performing both client side and server side operations...
I would like to restrict the users who access the report list cases from dashboard. The users will not able to click on filter(breadcrumb) to access all the cases, they are only able to see what they have access for. So, basically the users will not ...
I have total 24 records but at a time I able to see only 10 records to see remaining I have to click on next but instead if I want to increase the no of records showing where I can do it ? any idea?like we are having show 10 rows per page or 50 rows ...
I am trying to send updated cases everyday through scripted rest api but here the problem is I am getting date and time values in GMT timezone but I wanted the data in EST timezone.Can someone help me whether it is possible or not to get date and tim...
I have a requirement in our workspace where there are two types of cases: Product (csm_product) and Project (csm_project).When a user selects a case type from the list in the workspace, it should redirect them to the respective case type page. Additi...
we have created events scheduled jobs and notiffication for request appoval notification on daily bases but the code is not working could you please suggest.Event: Scheduled jobs:var app = new GlideRecord('sysapproval_approver');app.addQuery('state',...
find the group who has itil role and group member is empty.I have to find out the Group name which has ITIL ROLE And no group member or group member is empty.So for that I have written script . but it is not working .// Define the ITIL roles to check...
find the group who has itil role and group member is empty.for this I have written a script , but it is not working.// Define the ITIL roles to checkvar itilRoles = ['itil', 'itil_admin'];// Get all groupsvar groups = new GlideRecord('sys_user_group'...
i am trying to copy picture field to icon field in sc_catalog_item table.i have written below script but it is not copying all the catalog item, some were left. var picUpdate = new GlideRecord("sc_cat_item");picUpdate.query();while(picUpdate.next()){...
