Question choice getting translated to english in agent workspace form

tabrez ahmed
Tera Contributor

Hello Everyone,

 

Whenever I am submmiting information from CSP portal in incident form if I open agent workspace 

in Description field all information is showing in spanish except question choice "Yes" and "No"

Because I'm submitting information in spanish I would like to see all the information in spanish only 

translation should not happen in agent workspace or backend

 

as you can see in screenshot description field having spanish information but only "yes" is got translated to english

as it should not 

tabrezahmed_0-1683266315210.png

 

can someone Help me achieve this requirement 

 

thanks in advance 🙂 

1 ACCEPTED SOLUTION

@tabrez ahmed 

then you can keep it as Select box since it's working fine with this.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

5 REPLIES 5

Hello @Ankur Bawiskar   ,

 

You asked me about " how is the description field getting populated? via script?"

My answer is : yes the description field is  getting populated via script.  could you please help me How I can keep my variable type as Yes/No only and restrict is from treanslating to english for example if user is german the value should be german in the description   Please help me 🙂