Response Template under Workspace defaults the search Filter to Short Description
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‎10-28-2024 09:06 AM
Im looking for a way to Remove that default search filter so that all the response templates gets displayed. Any suggestion on this would be of great help
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Agent Workspace
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‎11-21-2024 06:12 AM
Following this. Right now we have none displayed as it seems to be some default search.
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‎05-21-2025 05:35 AM
Search context > Response templates
select the table for which you use response templates from the table configuration
In the Search fields tab, delete the Short description as search field or replace with something else