Security Center Installation in PDI

[JacklinR]

Hi,

I am trying to set up Security Center in my PDI. I can see that the Security Center plugin is already installed.

However, I am unable to find the sn_svc roles in the instance. Since I need to perform an end-to-end Security Center implementation for demo purposes, could you please advise on how I can add or obtain the required roles in my PDI?

[sanjaygupta]

If the Security Center plugin appears to be installed but the sn_svc roles are missing, I would first verify that the correct application and its dependencies are installed. In a Personal Developer Instance (PDI), a plugin can be visible without every related component being available, particularly when an application requires separate activation or is not fully supported for PDIs.

developer.servicenow.com+1

I would avoid creating the roles manually as the first fix. A role record alone does not provide the application permissions, access controls, modules, or other components needed for an end-to-end demo.

If your goal is an end-to-end demo, the key is to get the complete supported application installed rather than simply making the role names appear. The correct fix may depend on which Security Center product you mean, because ServiceNow has had different security-related applications and plugin names across releases.

Could you share your PDI release (for example, Xanadu, Yokohama, or Australia) and the exact plugin ID shown for Security Center? With those two details, I can help narrow down whether sn_svc belongs to that application and whether you can obtain it in a PDI.

If the roles remain unavailable, raise the issue in the ServiceNow Developer Community, including your release, plugin ID, and the missing role names.

If the plugin is active but the roles are still missing, check whether a Repair option is available for that plugin. Review the impact before running it, and avoid doing this on an instance containing work you cannot afford to lose.

Sign in to the ServiceNow Developer Site and open Manage my Instance to check whether the required application or dependencies are available for your PDI.

Open System Definition > Plugins and check the plugin's full name, plugin ID, and any listed dependencies.

Navigate to sys_user_role.list and search for sn_svc to verify whether any matching roles exist.

Navigate to sys_plugins.list and confirm that the Security Center plugin is active, not merely listed.