SLA standard functionality

[B DURGA PRASAD]

Please give me some inputs standard OOB Functionality is when case is resolved when standard csm case is resolved it's waiting for an acceptance rejection if that resolution is rejected what is the standard OOB FUNCTIONALITY does trigger a new SLA, or does it turn it completed one and resumed again find it standard I want to know what's the system in the design is to do. standard functionality.

[AndersBGS]

Hi @B DURGA PRASAD ,

SLA is configured in the SLA definitions and can be configured according to your needs for response / resolution. When first a SLA is completed it will not resume again, but instead a new SLA is attached if start criteria is fulfilled. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders