Unable to open cases from CSM portal support agent view in Chrome
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4 weeks ago
I’m experiencing an issue in the CSM portal (support agent view) when using Chrome Version 139.0.7258.139 (Official Build) (64-bit).
When I try to navigate away from the landing page to open a dedicated case, clicking the case hyperlink causes the screen to flicker. The case does not open, nor does a new tab appear for the incident.
Has anyone encountered this before, or does anyone know what might be causing this behaviour?
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3 weeks ago
Hi @Mholi,
try to erase cache, log out and then log in... it's like a fresh start and you might be surprised how many issues get solved by this :)))
Debugging tips:
- try another browser
- try incognito mode,
- try impersonating for a suer with different roles
- admin,
- CSM Agent
- CSM Manager
- CSM Self contributor (external)
Is this a PDI or a real project?
- for PDI there's no support 😕
- for a clients, you can raise a case
- navigate to: https://support.servicenow.com/now?id=ns_guided_support
- click Create a case in the right bottom corner
Let me know abotu prorgess
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */
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3 weeks ago
Thanks, but I had cleared my cache as a troubleshooting step before posting, but it didn't help. I can confirm that when launching a different browser (Edge), it works fine, which is strange as to why it's not working for my preferred browser. I will go ahead an log a case and see what comes up.
Regards
