Unable to Set Correlation ID field using Import Set API
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-18-2024 01:21 AM
Hi All,
I am trying to set the Correlation ID field value using the import set API, even-though the value is sent in the Request and it is mapped in the transform map, I am not able to set the value in the Correlation ID field it is always empty any suggestions on setting this field value
Thank you
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-18-2024 01:38 AM
@Gowtham Kodali
Could you please provide additional information and a screenshot for reference?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-18-2024 01:50 AM
Hi Eshwar,
I am trying to create the Cases in ServiceNow through Integration with 3rd party application , For this integration i am using the import set and transform maps,
While sending the Request from 3rd party api , the ID of the record is sent , I have created Mapping for ID to the correlation Id field , but still the Correlation ID field is not getting populated with the ID in request
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-18-2024 02:00 AM
@Gowtham Kodali
Are you able to see the Correlation ID in the payload ?
if yes
Can you provide the screen shot of the mapping
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-18-2024 02:15 AM
Yes I am able to See the ID sent in the Payload,
Here the screenshot of mapping,