User with snc_internal cannot open attachments sent via email from the system.
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10-28-2024 05:46 AM
I have a notification that gets sent to 2 users in the accounting team the attachment is a txt file and when the try open it the get directed to ServiceNow and told they don't have access.
They just need to be able to click it and download it to their pc's to open the attachment.
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10-28-2024 06:53 AM
So yes that method would require the user to pass the sys_attachment acl which, unless overrriden, would require them to have read access to sn_customerservice_warranty.
Does the "include attachments" option on the email record not suffice?
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10-28-2024 07:08 AM
Include attachment is set to true.
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10-28-2024 07:12 AM
If so, the mail script shouldn't be necessary and the attachments will be sent within the email ad attached files. Is this not occuring?
